Operations Engine

Vendor Network Management

iCore orchestrates distributed vendor networks with accountability, performance visibility, and governance — enabling scale without loss of control or quality.

Structured Vendor Onboarding

Vendors are onboarded through controlled processes that ensure qualification, compliance, and readiness before work is assigned.

Vendor Profiles

Centralized records for credentials, services, and coverage areas.

Qualification Requirements

Licensing, insurance, and compliance enforced at onboarding.

Service Capabilities

Define scope, specialties, and operational limits.

Activation Controls

Vendors cannot receive work until requirements are met.

Intelligent Assignment & Routing

Work is routed to vendors based on capability, performance history, location, and availability — not guesswork.

Capability Matching Geo-Based Assignment Capacity Awareness Rule-Based Dispatch Acceptance Controls Scope Enforcement

Vendor Performance Visibility

Performance is measured continuously — providing objective insight into quality, speed, and reliability.

SLA Tracking

Monitor response times, completion rates, and compliance.

Quality Scoring

Assess workmanship through inspections and outcomes.

Historical Performance

Evaluate trends across time and portfolios.

Comparative Analysis

Benchmark vendors against peers and standards.

Vendor Risk Management

iCore identifies risk before it impacts operations — reducing exposure through early detection and controls.

Performance Risk Compliance Risk Financial Risk Quality Risk Risk Escalation Corrective Actions

Governed Vendor Operations

Vendor activity is fully governed — ensuring accountability, defensibility, and operational integrity.

Approval Controls

Authorize vendors and scopes before execution.

Audit Trails

Every vendor action logged and attributable.

Dispute Readiness

Defensible records tied to work and evidence.

Portfolio Oversight

Govern vendors across regions and asset classes.